Terms & Conditions

Last Updated: 09-09-2026

Welcome to Shnb. These Terms & Conditions govern your use of our online store, website, and the purchase of products and services offered through the store.

By accessing our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our store or place an order.

1. About Shnb

Shnb is an online store specializing in the sale of accessories and related products within the State of Kuwait.

We reserve the right to update, modify, add, or remove products, prices, offers, policies, and website content at any time without prior notice.

2. Eligibility

By using Shnb, you confirm that:

• The information you provide is accurate and complete.

• You are legally permitted to use the store and purchase products.

• You will use the store only for lawful purposes.

• You will maintain the confidentiality of your account information, where applicable.

• You will not attempt to interfere with or compromise the security of the website.

• You will not use the store for fraudulent or unauthorized activities.

Shnb reserves the right to refuse or cancel orders where fraudulent, unlawful, or suspicious activity is suspected.

3. Products

Shnb makes reasonable efforts to ensure that product information is displayed accurately, including:

• Product names.

• Product descriptions.

• Product images.

• Available colors or sizes, where applicable.

• Prices.

• Availability.

Product colors may appear slightly different from the actual product due to lighting conditions, photography, and differences in screen settings.

Product availability is subject to stock levels, and Shnb reserves the right to discontinue or modify any product at any time.

4. Prices

All prices displayed on the Shnb website are shown in the currency specified during the purchasing process.

Prices may be changed at any time. However, price changes will not affect orders that have already been confirmed and accepted, except in cases involving an obvious pricing or technical error.

Additional charges, such as delivery fees, may apply and will be communicated during the checkout process whenever applicable.

5. Placing an Order

When placing an order, the customer may be required to provide information such as:

• Full name.

• Phone number.

• Delivery address.

• Product selection and quantities.

• Required payment information.

Submitting an order does not necessarily constitute final acceptance. Shnb reserves the right to review, accept, or reject an order based on product availability, payment status, accuracy of information, or other legitimate reasons.

6. Order Confirmation

After successfully placing an order, the customer may receive an order confirmation through the contact information provided.

Customers are responsible for reviewing their order details and ensuring that the following information is correct:

• Products.

• Quantities.

• Delivery address.

• Phone number.

• Payment method.

If any information is incorrect, customers should contact Shnb as soon as possible and preferably before the order is processed or shipped.

7. Payment

Shnb may provide various electronic payment methods through approved payment providers.

Customers are responsible for ensuring that their payment information is accurate and that the payment is successfully completed.

Shnb is not responsible for payment failures caused by the customer's bank, payment provider, card issuer, or other third-party payment service.

8. Delivery

Orders are delivered to the address provided by the customer during checkout.

Delivery times may vary depending on:

• Customer location.

• Delivery provider.

• Operating hours.

• Seasonal periods.

• Promotions and high-demand periods.

• Circumstances beyond the reasonable control of Shnb.

Customers are responsible for providing an accurate and complete delivery address and a valid contact number.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to receive the order, additional delivery charges may apply where permitted.

9. Receiving Orders

Customers are encouraged to inspect their orders upon delivery and check the condition of the packaging and products.

If a customer receives a damaged, defective, or incorrect product, they should contact Shnb as soon as possible and provide the necessary information or photographs if requested.

10. Returns and Exchanges

Returns and exchanges are subject to the Shnb Return & Exchange Policy.

Generally, returned or exchanged products must:

• Be unused.

• Be in their original condition.

• Not show signs of damage caused by the customer.

• Include original packaging where applicable.

• Include any accessories or items originally supplied with the product.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, or applicable legal requirements.

11. Damaged or Incorrect Products

If the customer receives a damaged product or an item different from what was ordered, they must contact Shnb as soon as possible.

The customer may be requested to provide photographs or other information to help assess the issue.

After reviewing the case, Shnb will determine the appropriate solution in accordance with its Return & Exchange Policy and applicable laws.

12. Order Cancellation

Customers may request cancellation before the order has been processed or shipped, where possible.

Once an order has been prepared or handed over to the delivery provider, cancellation may no longer be possible and the order may become subject to the applicable Return & Exchange Policy.

13. Promotions and Discounts

Shnb may offer promotional campaigns, discounts, and special offers from time to time.

Each promotion may be subject to specific conditions, including:

• Promotion duration.

• Eligible products.

• Minimum purchase requirements.

• Usage limits.

• Validity periods.

• Restrictions on combining promotions.

Shnb reserves the right to modify or terminate promotional offers in accordance with their applicable terms.

14. Discount Codes

Customers must enter discount codes correctly during checkout.

Discount codes:

• May have an expiration date.

• May be limited to specific products or orders.

• May have usage restrictions.

• Cannot be exchanged for cash unless otherwise stated.

Shnb reserves the right to cancel the use of a discount code where it has been obtained or used improperly.

15. Customer Accounts

Where account registration is available, customers are responsible for maintaining the confidentiality of their account information.

Customers should notify Shnb immediately if they suspect unauthorized access to their account.

Shnb reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in unlawful or fraudulent activity.

16. Intellectual Property

All content available on the Shnb website, including but not limited to:

• Brand name and logo.

• Product images.

• Text and descriptions.

• Graphics.

• Website designs.

• Marketing materials.

• Product information.

is owned by Shnb or used with appropriate authorization and may not be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

17. Prohibited Activities

Customers may not use the Shnb website to:

• Engage in unlawful activities.

• Attempt to hack, disrupt, or damage the website.

• Upload or transmit malicious software.

• Impersonate another person.

• Use unauthorized payment information.

• Conduct fraudulent transactions.

• Attempt to obtain products through deceptive methods.

• Copy or commercially exploit website content without authorization.

18. Privacy and Data Protection

Shnb respects customer privacy and handles personal information in accordance with its Privacy Policy and applicable laws and regulations in Kuwait.

Information such as name, phone number, delivery address, and order details may be collected when necessary to process and fulfill orders.

Customer information will be handled for legitimate business purposes, including order processing, delivery, customer support, and other purposes permitted by applicable law.

19. Customer Communications

Shnb may contact customers regarding:

• Order confirmations.

• Order status updates.

• Delivery arrangements.

• Payment issues.

• Returns and exchanges.

• Customer service inquiries.

• Issues related to an order.

Marketing communications may be sent in accordance with applicable laws and the customer's available communication preferences.

20. Accuracy of Information

Shnb makes reasonable efforts to ensure that the information displayed on the website is accurate and up to date.

However, occasional typographical, technical, pricing, or inventory errors may occur.

If an obvious error is identified, Shnb reserves the right to correct the information and take appropriate action regarding any affected order.

21. Website Availability

Shnb aims to keep the online store accessible and operational. However, temporary interruptions may occur due to:

• Maintenance.

• Technical updates.

• System failures.

• Service provider issues.

• Emergency situations.

• Circumstances beyond Shnb's reasonable control.

Shnb does not guarantee that the website will always be available, uninterrupted, or completely free of errors.

22. Limitation of Liability

Shnb makes reasonable efforts to provide products and services as described on the website.

However, Shnb will not be responsible for delays, interruptions, or failures resulting from circumstances beyond its reasonable control, including issues involving delivery providers, payment providers, technical failures, or emergency situations.

Nothing in these Terms & Conditions is intended to limit any rights granted to customers under applicable laws and regulations in Kuwait.

23. Third-Party Links and Services

The Shnb website or marketing materials may contain links or references to third-party websites or services.

Shnb is not responsible for the content, policies, security, or practices of third-party websites.

Customers are encouraged to review the terms and privacy policies of third-party websites before using them.

24. Changes to These Terms

Shnb reserves the right to update or modify these Terms & Conditions from time to time to reflect changes in:

• Products and services.

• Business practices.

• Website functionality.

• Legal or regulatory requirements.

The updated version will be published on the website with the relevant Last Updated date.

Continued use of the store after changes are published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Kuwait.

Any dispute arising from the use of the Shnb website or the purchase of its products should first be addressed through an amicable resolution.

If an amicable resolution cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts of the State of Kuwait, in accordance with applicable law.

26. Customer Support

Customers may contact Shnb through the official communication channels provided on the website for assistance regarding:

• Orders.

• Products.

• Delivery.

• Returns and exchanges.

• Payments.

• General inquiries.

When contacting customer support regarding an order, customers should provide the order number and any relevant information required to assist with the request.

27. Acceptance of Terms

By accessing Shnb, creating an account, or placing an order, the customer confirms that they:

• Have read these Terms & Conditions.

• Understand and accept these Terms & Conditions.

• Have provided accurate information.

• Agree to comply with applicable laws and regulations.

• Agree to follow the policies applicable to their purchase.

Shnb – Kuwait

Last Updated: 09-09-2026